Our core values
Our people are our product. Our representatives and management staff are experienced and educated. They’re capable of replicating the diverse cultures of the brands we so proudly represent. They’re happy, engaged, motivated and adaptable. We’ve developed an employee-centric culture atresulting in great staff stability.
Serving as the “voice of the brand” for our partners, nothing is more important than our ability to provide excellent results and experiences for both our partners and their customers. Combining the proper people with our technology, training and management of their work, we have developed the ideal combination to drive success. We develop custom service models to address your unique program objectives. Our team employs a “can-do” philosophy needed to effectively replicate your brand, and culture, providing exceptional service to you and your customers.
Our staff is accountable to our clients and their customers. We serve as a seamless extension of your brand, your corporate philosophy, and provide you with full transparency. Our executive team, operations team, client services and quality assurance departments are tasked with delivering “best in class” results and managing the KPIs found on our service agreements. Providing real-time on demand reports and live recordings foster the accountability that sets us apart.
We understand that when we speak on your behalf, how we do so is a direct reflection on your company and brand. Our ownership of task and ability to maintain data in a private, secure setting are all key contributing factors to our long-standing history of success.
We offer a flexible, scale-able, customized service methodology administered by a nimble staff empowered to develop solutions utilizing current technology. Our partner’s modification requests are administered rapidly, and are always submitted to our partners for their blessings prior to deployment. Additionally, our client services team is empowered to offer program changes proactively drawing from their vast experience when an opportunity to save our partners money, or drive greater efficiency, is identified.
We’re Level 1 PCI certified and HIPAA compliant, focused on maintaining complete protection of sensitive data secured on your behalf. Our transparent approach, and direct access to all levels of our staff, speaks to our accessibility and honest delivery of promises we intend to keep. We’re always focused on exceeding our partner’s objectives while providing service and support in an ethical and moral manner.